Users are unable to search for shared mailbox or public folder content within the Outlook client and Outlook on the web. This issue was posted to the Service Health Dashboard (SHD) asĮX194331 starting at 15:53:00.
The related team is working hard to solve it. This is a server-side problem, so it cannot be prevented from customer side. My IT consultants are an outside firm and they are working with our 3rd party provider (AppRiver) to try and figure this out, but we are in day 4 of this very slow search and I need help asap. It was working fine before Monday, so something must have changed right?Īny other suggestions would be greatly appreciated. We have too many public folders and emails for outlook to run if we add and download them. I was told there were no O365 updates that weekend, but maybe something else could have updated recently that caused this issue?Īdding public folders to favorites was already tested before we switched to hosted exchange. Users have to open each email in order to read them, so if we cannot get instant search to work, can anyone get Advancedįind results to show a reading pane view?
#Outlook instant search not working office 365 desktop how to
and we are able to get results on the public folders onlyĭoes anyone know how to fix this problem? Advanced Find is too slow to navigate when looking for a specific email in these folders. The instant search gives us No matches found. Usual highlighted search term results with messages available to scroll and review in the reading pane until we started the business day on Monday, 10/28. We have been able to use the standard search box in outlook with the
We have public folders where we store our client related emails with approximately 300 clients. My office has been using hosted exchange & O365 - Outlook 2016 & 2019 for about 1 year.
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